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Audio-only Visits - American Academy of Family Physicians
https://www.aafp.org/family-physician/patient-care/current-hot-topics/recent-outbreaks/covid-19/covid-19-telehealth/coding-scenarios-during-covid-19/audio.html
Audio-only Scenario Notes. Beginning March 1, 2020, and for the duration of the COVID-19 public health emergency, CMS will cover telephone evaluation and …
USB audio CODEC - Microsoft Community
https://answers.microsoft.com/en-us/windows/forum/all/usb-audio-codec/70832106-cc96-416e-a3b1-64dd9de0ae83
Step 2: Try to update the audio driver and check if it helps. 1. Press Windows Key + R Key. 2. Then type “devmgmt.msc” without the quotes and hit on Enter Key. 3. Expand Audio inputs and outputs. 4. Right click on the driver and click on Update driver software. Reply to us with the information, so that we can assist you better.
Medicare "Audio-Only" Telehealth Services
https://codingintel.com/medicare-audio-only-telehealth-services/
Face-to-Face Prolonged Services Codes 99354, 99355, 99356, 99357. The face-to-face prolonged care codes are added as phone only services. Keep in mind that these codes are most often used with office and hospital services that may not be billed via phone only, but still require audio and visual, real-time communication.
What information do I need to provide when I have audio ...
https://help.webex.com/en-us/article/WBX69216/What-Information-Do-I-Need-to-Provide-when-I-have-Audio-Conference-Issues
Where did you join from? Specify city and country or state. How did you connect to the audio conference? (e.g. Called in, Received call back, Joined using VoIP) If you called in: What phone number did you dial, including country code? Was this toll or toll-free? If you used call back: What phone number did you enter to receive the call?
Answer - Coding / Billing Audio-Only Telehealth Visits ...
https://www.aapc.com/discuss/threads/coding-billing-audio-only-telehealth-visits.172719/
I think my original answer addresses this. For CMS, it is definitely 99441-99443 or G2012 if no video. Most private carriers are also stating no video, no E/M. Some carriers (Cigna) have stated audio only may be billed with E/M, but that is NOT the official CMS guidance.
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