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AOL Said, 'If You Leave Me I'll Do ... - The New York Times
https://www.nytimes.com/2006/07/02/business/yourmoney/02digi.html
When Vincent Ferrari, 30, of the Bronx, called AOL to cancel his membership last month, it took him a total of 21 minutes, including the time …
At AOL, 'cancel' just doesn't click
https://www.tampabay.com/archive/2006/06/22/at-aol-cancel-just-doesn-t-click/
All Vincent Ferrari wanted to do was cancel his AOL service. But tales of AOL's reluctance to let customers go are legendary. So Ferrari decided to …
Vincent Ferrari Tries to Cancel his AOL Service – Adam ...
https://leinss.com/blog/?p=59
Vincent Ferrari Tries to Cancel his AOL Service. ... Full (uneditted) audio version – Soli Deo Gloria. Share this: Click to share on Twitter (Opens in new window) Click to share on Facebook (Opens in new window) Related. Categories Misc. Leave a Reply Cancel reply. Your email address will not be published.
Solved Listen in on a support call. A user of AOL services ...
https://www.chegg.com/homework-help/questions-and-answers/listen-support-call-user-aol-services-vincent-ferrari-called-vendor-s-hotline-cancel-accou-q26340876
Listen in on a support call. A user of AOL services, Vincent Ferrari, called the vendor’s hotline to cancel his account. Since he had heard rumors about the difficulty of cancelling an AOL account, Vincent recorded the call. A television interview with Vincent that includes an edited version of the call is available on YouTube at.
Just Say No: Why AOL’s Infamous Customer Service …
https://www.fastcompany.com/1047340/just-say-no-why-aols-infamous-customer-service-debacle-has-become-ultimate-marketing-cliche
Nonetheless, complaints keep coming, including a famous blog posting by 30-year-old Vincent Ferrari of the Bronx, who posted the audio …
AOL Changed Policy On Customers Recording Calls 10 …
https://consumerist.com/2007/04/19/aol-changed-policy-on-customers-recording-calls-10-days-after-vincent-ferrari-uploaded-his/
Vincent Ferrari uploaded his famous AOL cancellation call on June 13th, 2006. A screenshot from AOL’s internal database shows that 10 days later AOL revised its policy for what reps should do if ...
The Nightmare of Cancelling AOL - Phil Huang
https://www.philhuang.com/2006/06/22/the-nightmare-of-cancelling-aol/
06/22/06 UPDATE: The guy trying to cancel the AOL account, Vincent Ferrari, was featured on a NBC segment with Matt Lauer and they played part of the his phone conversation. AOL has even issued a public apology to him. It doesn’t matter. If it has to take this much attention on the web and TV to make you issue one apology to one former customer, then there …
AOL Said, 'If You Leave Me I'll Do Something Crazy' - New ...
https://people.ischool.berkeley.edu/~hal/Courses/StratTech09/Lectures/Lock-in/Articles/more-on-canceling-aol.html
To listen as Mr. Ferrari tries to cancel his membership is to join him in a wild, horrifying descent into customer-service hell. The AOL representative, self-identified as John, sounds like a native English speaker; he refuses to comply when Mr. Ferrari asks, demands and finally pleads — over and over again — to close his account.
vincent ferrari - Consumerist
https://consumerist.com/tag/vincent-ferrari/
Vincent Ferrari uploaded his famous AOL cancellation call on June 13th, 2006. A screenshot from AOL’s internal database shows that 10 days later AOL revised its policy for what reps should do if ...
Was "John" from the infamous AOL cancellation call ever ...
https://boards.straightdope.com/t/was-john-from-the-infamous-aol-cancellation-call-ever-identified/365233
Has the AOL representative who dealt with Vincent Ferrari during the heavily discussed “AOL cancellation call from hell” ever been identified? Has he spoken to the press about his point of view? samclem July 19, 2006, 11:13pm
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