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AOL Said, 'If You Leave Me I'll Do Something Crazy' - The ...
https://www.nytimes.com/2006/07/02/business/yourmoney/02digi.html
When Vincent Ferrari, 30, of the Bronx, called AOL to cancel his membership last month, it took him a total of 21 minutes, including the time …
Just Say No: Why AOL’s Infamous Customer Service …
https://www.fastcompany.com/1047340/just-say-no-why-aols-infamous-customer-service-debacle-has-become-ultimate-marketing-cliche
Nonetheless, complaints keep coming, including a famous blog posting by 30-year-old Vincent Ferrari of the Bronx, who posted the audio …
At AOL, 'cancel' just doesn't click
https://www.tampabay.com/archive/2006/06/22/at-aol-cancel-just-doesn-t-click/
All Vincent Ferrari wanted to do was cancel his AOL service. But tales of AOL's reluctance to let customers go are legendary. So Ferrari decided to record his phone call.
AOL Changed Policy On Customers Recording Calls 10 …
https://consumerist.com/2007/04/19/aol-changed-policy-on-customers-recording-calls-10-days-after-vincent-ferrari-uploaded-his/
Vincent Ferrari uploaded his famous AOL cancellation call on June 13th, 2006. A screenshot from AOL’s internal database shows that 10 days later AOL revised its policy for what reps should do if ...
How hard can it be to cancel an AOL account?
https://www.nbcnews.com/id/wbna13447232
Two weeks ago, Vincent Ferrari tried to cancel his 5-year-old account—he'd heard from others in the blogosphere that AOL customer service could be awful. So he recorded the conversation with a ...
We Interview Vincent Ferrari, AOL Canceller – Consumerist
https://consumerist.com/2006/06/29/we-interview-vincent-ferrari-aol-canceller/
AOL We Interview Vincent Ferrari, AOL Canceller Image courtesy of . Vincent Ferrari was nice enough to come down to Gawker HQ and answer a few questions about his ordeal, AOL and what's next for ...
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