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No video using Polycom HDX series endpoints – Zoom Support
https://support.zoom.us/hc/en-us/articles/201772609-No-video-using-Polycom-HDX-series-endpoints#:~:text=If%20you%20are%20using%20a%20Polycom%20HDX%20Series,12-2%20on%20the%20Polycom%20HDX%20Systems%20Admin%20Guide
No video / audio - Poly Community
https://community.polycom.com/t5/RealPresence-Mobile/No-video-audio/td-p/31100
Re: No video / audio Thanks for the update trustee. The Polycom test sites our out on the internet and have nothing blocking them at all. It appears from your description that your HDX 7000 might not be at the same physical location as your iPad. Or you are on different networks that are having issues communicating fully.
Video but no audio - Poly Community
https://community.polycom.com/t5/Video-Endpoints/Video-but-no-audio/td-p/50039
The new HDX 8000 we added to our private network was able to transmit video but there is no sound. Both teh near and far sites see each other but we can't hear each other. I understand it may be a firewall issue but I was told that the video would be the problem if that was the case and not the audio. Any suggestions will be greatly appreciated.
No video using Polycom HDX series endpoints – Zoom Support
https://support.zoom.us/hc/en-us/articles/201772609-No-video-using-Polycom-HDX-series-endpoints
If you are using a Polycom HDX Series video endpoint and are able to send and receive audio but are not able to send and receive video, please check the following: Make sure Diagnostic Mode (or Basic Mode in version 3.0.2 or older) is not enabled. See page 12-2 on the Polycom HDX Systems Admin Guide Check your network or firewall settings
No audio/video Polycom Group 500 - Cisco Community
https://community.cisco.com/t5/telepresence-and-video/no-audio-video-polycom-group-500/td-p/2645712
External Polycom HDX calls work fine, but if they come in Polycom Group 500, we receive video but no audio, and there is no audio or video out to the external connection. Polycom Group 500 calls internally to vcs controller or mcu have two-way video, audio from the mcu, but no audio from Polycom. Any pointers on this would be appreciated. Thanks!
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