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TV show or movie has sound issues - Netflix Help Center
https://help.netflix.com/en/node/1887
Choose the sound problem you're experiencing. Choppy, stuttering, high-pitched, or distorted sound. Low volume. No sound. Sound and video out of sync. Static. No surround sound. If the issue you're having isn't listed, contact Netflix Customer Service.
Netflix audio is out of sync
https://help.netflix.com/en/node/100780
Check your device's audio settings. If your device's audio settings are not set correctly it can cause a wide range of audio issues. Contact your device manufacturer for help adjusting these settings to be compatible with Netflix and any connected audio devices.
Video with no sound - Netflix Help Center
https://help.netflix.com/en/node/468
If your device is connected directly to your TV, check your Netflix app audio options. If surround sound (5.1) is selected, try changing it to Stereo instead. If you are unsure how to change your Netflix app audio settings, visit our alternate audio article.
Netflix volume is too low
https://help.netflix.com/en/node/11650
Navigate to Sound Settings. Select Audio Output Settings. Highlight the cable type you are currently using to connect your PlayStation 3 to your TV or home theater system and press X. If you have selected Audio Input Connector / SCART / AV MULTI, press X to save the settings, then try Netflix again.
Static or hissing sound - Netflix Help Center
https://help.netflix.com/en/node/41166
If you do not have 5.1 surround sound enabled, continue troubleshooting below. Change your audio settings. Play a TV show or movie. While the TV show or movie is playing, press the Down arrow. Select Audio & Subtitles. Under Audio, make sure that the non 5.1 option is selected. Try your TV show or movie again. Restart your device.
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