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Microsoft LYNC music-on-hold
https://social.technet.microsoft.com/Forums/scriptcenter/en-US/34026eb1-8e66-4f5f-9a58-d68d1302b3d3/microsoft-lync-musiconhold
MUSIC On Hold is not working on Lync Polycom 300X phones. We have Lync 2010 SBA and Lync 2013 front end server and using audiocodes mediant 1000 gateway. In Lync 2013 global policy - Music on hold is enabled but no file mentioned. I am not sure how the map audio files on Lync 2013 or Mediant 1000 gateways.
Lync Server 2013: Managing application-level Response ...
https://docs.microsoft.com/en-us/previous-versions/office/lync-server-2013/lync-server-2013-managing-application-level-response-group-settings
Application-level settings for Response Group application include the default music-on-hold configuration, the default music-on-hold audio file, the agent ringback grace period, and the call context configuration. You can define only one set of application-level settings per pool. ... Start the Lync Server Management Shell: Click Start, click ...
Breaking Down the Lync File Share - Schertz
http://blog.schertz.name/2013/03/breaking-down-lync-file-share/
The Rgs folder is used by the Response Group Service to store common data like Music On Hold audio files (.wav) configured on a Hunt Group. The “ Rgs\Instances ” and “ Rgs\Queues ” folders should contain a subfolder for each response group that is defined in the topology, but with nonsensical names reflecting a GUID associated to each one.
Default MOH file location for all Response Groups
https://social.technet.microsoft.com/forums/lync/en-US/04a15d38-b047-4411-a3b0-88ffd3759536/default-moh-file-location-for-all-response-groups
There is a default MOH music file that plays for your callers while they are on hold. When creating Interactive Workflow, there is an option that allows us to choose the default music on-hold (MOH) recording file or custom music file. If you choose custom music file, all user-provided audio files must meet certain requirements.
"Music on hold" feature doesn't work for Lync Phone ...
https://support.microsoft.com/en-us/topic/-music-on-hold-feature-doesn-t-work-for-lync-phone-edition-for-an-aries-telephone-when-an-audio-file-is-configured-3889a1f9-dc5c-131e-b061-8262965eebe5
An administrator applies a client policy to configure an audio file for the "Music on Hold" feature to Lync Server 2010. You have a call on hold on the Aries telephone. In this scenario, the "Music on Hold" feature does not work and the user on-hold cannot hear any music. Cause
Updates are available that enable the "Music on Hold ...
https://support.microsoft.com/en-us/topic/updates-are-available-that-enable-the-music-on-hold-feature-on-lync-phone-edition-telephones-948626c1-a1d3-8098-2124-ff9be19eb819
Lync Phone Edition for Aastra 6721ip and Aastra 6725ip. Lync Phone Edition for HP 4110 and HP 4120. Lync Phone Edition for Polycom CX500, Polycom CX600, and Polycom CX3000. More Information. To enable the "Music on Hold" feature in Lync Phone Edition for Aastra 6721ip and Aastra 6725ip, install the following cumulative update:
Workflow Elements - Luware
https://help.luware.com/lucs/3.2/configuration/defining-workflows/workflow-elements
The prerecorded audio file specified here will be played to the caller. The audio file can be selected from the workflow resources or set freely. ... Select a ‘music on hold’ list to define which music should be played while the call is on hold. ... Lync/SfB issues to reach the agents; NoAgentAnswered: No agent accepted the standby duty case.
Lync 2010 Response Groups and Ringing - AdamFowlerIT.com
https://www.adamfowlerit.com/2013/03/lync-2010-response-groups-and-ringing/
Hi, I’ve been knee deep in Lync 2010 lately, and one thing I was working on was setting up some Response Groups. Simple enough, people call a number and it goes through to a few different staff on various extensions. The main annoyance from people calling the new Response group was the Music On Hold. […]
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