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Cisco Webex Contact Center Setup and Administration Guide ...
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/webexcc/SetupandAdministrationGuide_2/b_mp-release-2/wxcc_self-service.html#:~:text=This%20IVR%20includes%20basic%20activities%20such%20as%20Play,is%208%20MB.%20The%20supported%20file%20format%20is.wav.
IP IVR voice Prompt audio format - Cisco Community
https://community.cisco.com/t5/other-collaboration-subjects/ip-ivr-voice-prompt-audio-format/td-p/187190
IP IVR voice Prompt audio format I'm currently writing an IVR Script, and I want to know if it is posible to change the Prompt audio format from CCITT u-law 8 KHz, 8Bit, Mono 7 kb/sec, to another format like GSM 6.10, and still be playable from the IVR.
Cisco Webex Contact Center Setup and Administration …
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/webexcc/SetupandAdministrationGuide_2/b_mp-release-2/wxcc_self-service.html
The maximum file size supported for audio files is 8 MB. The supported file format is .wav. For more information, see Working with Resource Files.
Cisco Unity Connection Audio File Format - UC Collabing
https://www.uccollabing.com/cisco-unity-connection-audio-file-format/
Go to File > Open File > Locate the Audio File which you want to convert > Click on Open; Go to File > Save File As > Enter File Name > Click on Save; You will be prompted a Window > Wave Encoder Options > Change as following; Settings > Custom; Encoding > CCITT u-Law; Format > 8.000 KHz, 8 Bit, Mono; Click on OK; How to use Audacity?
System Configuration Guide for Cisco Unified ...
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/11_5_1/sysConfig/CUCM_BK_SE5DAF88_00_cucm-system-configuration-guide-1151/CUCM_BK_SE5DAF88_00_cucm-system-configuration-guide-1151_chapter_0111101.html
The Interactive Voice Response (IVR) device enables Cisco Unified Communications Manager to play prerecorded feature announcements (.wav files) to devices such as Cisco Unified IP Phones and Gateways. These announcements play on devices that use features which require IVR announcements, like Conference Now.
Solved: wav audio format that accept the UCCX? - Cisco ...
https://community.cisco.com/t5/contact-center/wav-audio-format-that-accept-the-uccx/td-p/1594555
Prompt format is CCITT u-Law, 8 kHz, 8 bit mono for the WAV files. You can use windows sound recorder, you can record them directly on the UCCX server if you write a small prompt recording application, or you can leave yourself a voicemail message on unity or unity connection, grab the file out of your mailbox (using IMAP if you're on Unity Connection), and …
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