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Troubleshooting Guide for Cisco Unified Communications Manage…
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/trouble/11_5_1/cucm_b_troubleshooting-guide-1151/cucm_b_troubleshooting-guide-1151_chapter_0100.html#:~:text=1%20Lost%20or%20Distorted%20Audio.%20One%20of%20the,one%20of%20the%20parties%20receives%20audio%20%28one-way%20communication%29.
How to Solve Cisco IP Phone Voice Quality Issues - UCPros
https://ucpros.net/cisco-ip-phone-voice-quality-issues/
Cisco IP Phone Voice quality issues usually fall into one of three categories, and problems for each of the categories may manifest as follows: Network related. Includes problems occurring on voice gateways, CUBE, routers, and switches, involving things like jitter, packet loss, and latency. Network related voice quality symptoms include:
Troubleshooting Guide for Cisco Unified …
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/trouble/11_5_1/cucm_b_troubleshooting-guide-1151/cucm_b_troubleshooting-guide-1151_chapter_0100.html
Correcting Audio Problems From the Cisco Unified IP Phone Echo One-Way Audio or No Audio Lost or Distorted Audio Symptom One of the most common problems that you may encounter involves broken audio signal (often described as garbled speech or lost syllables within a word or sentence). Two common causes for this exist: packet loss and/or jitter.
How to troubleshoot one-way / no audio issues - Cisco ...
https://community.cisco.com/t5/collaboration-voice-and-video/how-to-troubleshoot-one-way-no-audio-issues/ta-p/3164442
How to check really quick if the phones are sending / receiving RTP (audio). * Open the web page for 2 test phones, then click the 'stream 1' link located at the left handed side of the page, and check if the IP address and port match the information on both sides, keep pressing the 'stream 1' link and you will notice that the Tx and Rx stats keep increasing.
Calls - Troubleshoot Audio Issues on Your Cisco Headset ...
https://help.webex.com/en-us/article/n8d3oxe/Troubleshoot-Audio-Issues-on-Your-Cisco-Headset-560-Series
On a Cisco IP Phone connected to Cisco Unified Communications Manager: Press Applications and select Accessories. On a Cisco IP Phone with Multiplatform firmware: Press Applications and select Status > Accessories. On Cisco Jabber: Click Menu > Options > Audio. In Cisco Webex: Click on your profile picture and selct Settings > Audio > Cisco Headset.
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