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Speech analytics - Wikipedia
https://en.wikipedia.org/wiki/Speech_analytics#:~:text=Speech%20analytics%20applications%20can%20spot%20spoken%20keywords%20or,center%20environment%20to%20identify%20calls%20from%20unsatisfied%20customers.
Definition of Audio Mining/speech Analytics - Gartner ...
https://www.gartner.com/en/information-technology/glossary/audio-mining-speech-analytics
Audio mining/speech analytics embrace keyword, phonetic or transcription technologies to extract insights from prerecorded voice streams. This insight can then be used to classify calls, trigger alerts/workflows, and drive operational and employee performance across the enterprise.
Audio Mining and Speech Analytics
https://blog.tmcnet.com/blog/tom-keating/call-center-and-crm/audio-mining-and-speech-analytics.asp
nexidia announces availability of nexminer enterprise 4.0 for audio mining and speech analytics Expanded Offering Provides Direct Access to "Voice of the Customer" Dallas, TX - Call Center Demo and Conference - January 31, 2005 - Nexidia, the only provider of a phonetics-based solution for audio mining and speech analytics, announced today the ...
Audio Mining/Speech Analytics - gartner.com
https://www.gartner.com/en/dev-test-area-oldvis/glossary-search/test-data/a/audio-mining-speechanalytics
Data & Analytics; Enterprise Architects; Infrastructure & Operations; Program & Portfolio Management; CISO for Digital Business; Sourcing, Procurement and Vendor Management; Technical Professionals; Software Engineering Leader
What is Speech Analytics? - Clarabridge
https://www.clarabridge.com/customer-experience-dictionary/speech-analytics/
Speech Analytics is the process of extracting meaning from audio recordings and analyzing it to find relevant business intelligence. Related to audio mining, speech analytics is often performed using specialized speech analytics software that can understand the spoken word of many dialects and translate it into text.
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